How to Claim Compensation from Network Rail

The current state of play is that Network Rail do not want to accept legal liability for economic losses suffered by local businesses as a result of the bridge closure. They will consider applications on a case by case basis and as they said at the meeting they will help those worst affected and in imminent danger of going under.

They have previously asked businesses to complete a personal injury compensation claim form, which is obviously ridiculas. They have now agreed to accept an email sent to Rebecca McAra containing a much simpler set of information. I’ve created a page on the blog detailing how to apply for compensation and an electronic version of the form you can use to send it.


Where to Send Complaints

I’ve added some new pages to the site that allow you to send complaints about the bridge work directly to Network Rail or Lambeth Council see the complaints page for more information.

Network Rail Providing Guards for Footbridge

I contacted Network Rail yesterday after receiving complaints like the one below:

Network Rail have responded and agreed to provide two security guards, one on either side of the bridge, from 4pm to 4am, until further notice, starting asap.


Local Business Meeting Successful

We had a very successful meeting this evening, around 100 people turned up, much to Network Rail’s chagrin, they appeared genuinely shocked at the response from the local community.

Network Rail sent :-

  • Fed Hussain – Community Relations Advisor
  • Jana Sparks – Public Affairs Manager
  • Phil Whicher – Project Manager
  • Simon Chapman – Route Enhancement Manager

to speak with us. They admitted that they had failed to appreciate the damage the closure would inflict on the local community, that they should have consulted with local businesses, and that they had not adequately followed up on the points raised at the public meeting on the 4th of October. Unfortunately they could not explain why, having identified the serious problems with the project, they failed to appoint a senior manager to deal with the issues and take immediate action to resolve the problems.

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